At Belgian Protein, we strive to provide a seamless shopping experience, including reliable and timely shipping of your orders. Please review our shipping policy to understand how and when your orders will be delivered.
1. Shipping Locations
We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
2. Shipping Timeframes
2.1 Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2.2 Delivery Time
Shipping times vary depending on your location within the United States. After your order has been processed and shipped, you can expect your delivery within 3 to 7 business days. Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, carrier delays, or other unforeseen circumstances may affect delivery.
2.3 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping rates based on the weight and size of your order, as well as your shipping location.
3. Shipping Methods
We use trusted carriers to deliver your orders safely and promptly. The carrier used for your delivery may vary depending on your location and the size of your order.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
5. Delivery Issues
5.1 Delayed or Lost Packages
If your package is delayed or lost in transit, please contact us at [insert email address] with your order number, and we will assist you in locating your package. Please note that we are not responsible for delays caused by the carrier.
5.2 Incorrect Address
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you entered the wrong address, please contact us immediately at [insert email address] to update your shipping information. If the order has not yet been shipped, we will do our best to accommodate the change.
5.3 Damaged Items
If you receive an item that is damaged during shipping, please contact us immediately at [insert email address] with your order number and photos of the damaged item. We will work with you to resolve the issue.
6. Shipping Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our operations or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at: support@belgianprotein.com